Help center

How can we help?

Quick answers to the questions we hear most. If yours isn't here, drop us a line — a real person will reply.

Getting started

How do I create a household?

Open the app, tap Create a colocation, and follow the four-step setup. You'll get an invite code to share with your roommates.

How do I invite my roommates?

Once your household exists, share your invite code from the home screen. They open the app, tap Join a colocation, and enter the code. You can also share a join link directly.

Can I be in more than one household?

Yes. You can switch between households from your profile. Each household has its own expenses, tasks, and members.

Expenses & fair split

How does fair split work?

When you log an expense, Beitmate divides it across the people who were in the home that day. Bills get split fairly without anyone tracking who was around.

How do I settle up?

Open the Balances tab. Tap Settle and confirm — Beitmate suggests the smallest number of payments needed for everyone to land at zero.

Can I split a one-off expense unevenly?

Yes. When adding an expense, choose Custom split to set exact shares per person.

Does Beitmate move money?

No. We track who owes what; you settle through your usual bank transfer, Revolut, or whatever you already use.

Presence & tasks

What is presence?

A lightweight calendar of who's home each night. Useful for splitting bills fairly and knowing if anyone will be around for the boiler engineer.

How does task rotation work?

Set a task, pick a frequency, and Beitmate rotates it through the household. You'll get a gentle reminder when it's your turn.

Account & billing

What's included in the free plan?

The basics — expenses, splits, and a small household. See pricing for the current limits.

How do I cancel my subscription?

Open Settings → Subscription and tap Cancel. You'll keep premium features until the end of the current billing period.

How do I delete my account?

Open Settings → Account → Delete account. This permanently removes your profile and personal data, usually within 30 days. You can also email support.beitmate@gmail.com.

Privacy & data

What data does Beitmate collect?

Only what's needed to run your household — name, email, expenses you log, household membership. Full details in our privacy policy.

Can I export my data?

Yes. From Settings → Privacy → Export data, you can download everything we have on you in a portable format. This is your right under GDPR.

Where is my data stored?

On encrypted European servers (Supabase, hosted in the EU). We do not sell or share your data with advertisers.

Troubleshooting

The app feels slow or stuck.

Pull down to refresh. If that doesn't help, force-close and reopen the app. Still stuck? Email us with your device model and what you were doing.

An invite code says "invalid".

Codes are case-sensitive and expire after 7 days. Ask the household admin to generate a fresh one.

I can't log in.

Try the Reset password link on the login screen. If that doesn't help, contact support.

Still stuck? Email support.beitmate@gmail.com — we usually reply within a working day.